Announcements

May 31, 2016
TCP in its commitment to customers and quality is conducting a voluntarily recall of certain Connected by TCP® 5”/6” downlight replacement for recessed cans. The affected products can pose a remote risk of electric shock in certain circumstances during installation and removal. While TCP has not received any reports of any incidents or injuries, we are recalling the potentially affected Connected Downlight items, in cooperation with the U.S. Consumer Product Safety Commission and Health Canada. Click here for full information

 
 

Connected Downlight Recall

Thank you for your patronage to the Connected by TCP system. We appreciate your support. 
 

We regret to inform you that we are making changes to our support model and will be discontinuing the following services associated with the Connected by TCP system effective June 30, 2016: 

  • Access via the internet and connectivity through cloud services 
  • Updates of the TCP Lighting App 

Importantly, the following functionality will be unaffected by these changes in services: 

  • Lighting controls through a local (Wifi) connection 
  • General Illumination with Connected by TCP bulbs 

We appreciate your understanding as the Internet of Things (IoT) market continues to evolve.  At this time we recommend exploring other smart lighting solutions, that our bulbs are not compatible with, such as GE Link, Philips Hue, Cree Connected and amongst others.  
 
We were unable to notify you directly on these changes, however our third party agreements prohibited us from accessing email account information.
 
If you have any questions or support concerns feel free to reach out to our customer service team by sending an email to connected@tcpi.com

August 2016 Update
Nimbus 9 provides a separate solution that can be configured to work with TCP's Connected lamps.  Learn more about Nimbus9 and their consumer solutions here.

Connected Warranty Claims

For Connected by TCP product warranty requests, please submit a form on wr.tcpi.com