Main Customer Service Hours: M-F 8:00 AM - 5:00 PM EST

Looking for support for your Connected by TCP products? We are happy to help! Check out our most common questions in our FAQ's.


Still have questions about your Connected System? Our customer service team is here to serve you. 
P: 800-397-2864
E: connected@tcpi.com

Announcements

Gateway Upgrade

TCP in its commitment to customers and quality is conducting a voluntarily recall of certain Connected by TCP® 5”/6” downlight replacement for recessed cans. The affected products can pose a remote risk of electric shock in certain circumstances during installation and removal. While TCP has not received any reports of any incidents or injuries, we are recalling the potentially affected Connected Downlight items, in cooperation with the U.S. Consumer Product Safety Commission and Health Canada. Click here for full information

 
Current app versions are 1.43.91 for Android and 1.34.106 for iOS. 

Connected Downlight Recall

Thank you for your patronage to the Connected by TCP system. We appreciate your support. 
 

We regret to inform you that we are making changes to our support model and will be discontinuing the following services associated with the Connected by TCP system effective June 30, 2016: 

  • Access via the internet and connectivity through cloud services 
  • Updates of the TCP Lighting App 

Importantly, the following functionality will be unaffected by these changes in services: 

  • Lighting controls through a local (Wifi) connection 
  • General Illumination with Connected by TCP bulbs 

We appreciate your understanding as the Internet of Things (IoT) market continues to evolve. If you have any questions or support concerns feel free to reach out to our customer service team by sending an email to connected@tcpi.com

Product Update

Connected Warranty Claims

For all Connected by TCP product warranty requests, please submit a form on wr.tcpi.com, or contact us at 1-800-378-6998.